Find what customers keep raising
Spot the issues that come up again and again in your emails or tickets.
Open prompt: Find what customers keep raisingEst. time saved: 2–4 hours per review
Customer service
Set up a way to collect feedback
A simple way to ask customers how it went, and use the answers.
- Best for
- Owners
- Est. time saved
- 2+ hours
- Works with
- ChatGPT, Claude and Gemini
When to use it
- You only hear from customers when something goes wrong.
- You want feedback without a big survey nobody fills in.
When not to
- To collect more personal details than you need.
What to have ready
- What you offer
- Who your customers are
- When the job usually ends
- The tools you already use, such as email or a CRM
The prompt
Fill in the [BRACKETS], then paste it into ChatGPT, Claude or Gemini.
› the prompt
You're helping me set up a simple way to get feedback from customers. This is a plan for me to check. What we offer: [WHAT YOU OFFER] Our customers: [E.G. SMALL OFFICES, HOMEOWNERS] When a job usually ends: [E.G. AFTER THE FINAL VISIT] Tools we already use: [E.G. GMAIL, A CRM, A BOOKING SYSTEM] How much time I can spend on it: [E.G. 30 MINUTES A MONTH] Please: 1. Suggest when to ask for feedback, and how, using the tools we already have. 2. Write a short request with no more than three questions. 3. Suggest a simple way to keep track of the answers. 4. Suggest how to spot themes each month, and how to reply when someone's unhappy. 5. Suggest how to tell customers what we changed because of their feedback. Rules: - Use only what I've told you. Don't invent customer feedback, figures or tool features. - Keep it small enough to run in the time I've given. - Don't suggest new paid tools unless what we have can't do it, and say why. - Only ask for details we actually need. - Anything sent to customers is a draft for me to check first.
Example input
A made-up example of what the brackets might say.
What we offer: garden design and landscaping.
Customers: homeowners.
Jobs end: after the final planting visit.
Tools: Gmail and a spreadsheet.
Time: 30 minutes a month.
Tips
- Ask soon after the job ends, while it's fresh.
- Reply to every unhappy answer personally. That's where most of the value is.
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Open prompt: Plan a loyalty or referral rewardEst. time saved: 2+ hours
Reply to a complaint
A calm reply from the facts and your policy, checked before it's sent.
Open prompt: Reply to a complaintEst. time saved: 2+ hours
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