Decide who handles each inquiry

You're helping me write clear rules for who handles each new inquiry. This is a draft for me to check. Don't change any system.

Who covers what: [E.G. AMIRA: LEEDS; TOM: BRADFORD]
Who picks up anything that doesn't fit: [E.G. JESS]
When someone's too busy: [E.G. TOM TAKES NO NEW WORK WITH 5 OPEN JOBS, OR "DOESN'T APPLY"]
How fast we'd like to reply: [E.G. WITHIN 1 HOUR IN OPENING HOURS]
Types of inquiry we get: [E.G. GOOD FIT, NOT FOR US, NOT SURE YET]

Please:
1. Write the rules as a simple table: if this, then this person. Put them in the order to check them.
2. Make sure every inquiry ends up with exactly one person. Point out any gaps or overlaps.
3. Add a fallback for: unknown area, everyone too busy, someone away, and not enough information.
4. Test the rules on five tricky made-up examples and show where each one goes.

Rules:
- Use only what I've told you. Don't invent people, areas or reply times.
- Don't send anyone's inquiry to a different person because of personal things like age, gender, religion, ethnicity, nationality or disability.
- A reply-time target is a goal, not a promise to the customer.
- This is a draft. I'll check it before anyone uses it.