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Inquiries and follow-up

Revive a lead that's gone quiet

Work out why it stalled and draft a gentle nudge.

Best for
Owners and whoever handles sales
Est. time saved
45–75 minutes per review
Works with
ChatGPT, Claude and Gemini

When to use it

  • A promising inquiry or quote has gone quiet for weeks.
  • You're not sure whether to chase or let it go.

When not to

  • If they've said no, asked you to stop, or the deal is closed.

What to have ready

  • What's happened so far, with dates
  • Any concerns they raised
  • Anything you promised and haven't done yet
  • How they're happy to be contacted
  • How long you count as "gone quiet"

The prompt

Fill in the [BRACKETS], then paste it into ChatGPT, Claude or Gemini.

› the prompt
You're helping me decide whether and how to get back in touch with a potential customer who's gone quiet. Write drafts for me to check. Don't send anything.

What's happened so far: [SHORT NOTES, WITH DATES]
Last time we heard from them: [DATE]
What I count as gone quiet: [E.G. 3 WEEKS WITH NO REPLY]
Concerns they raised: [OR "NONE"]
Anything we promised and haven't done yet: [OR "NOTHING"]
Have they said no, or asked us to stop? [YES OR NO]
How they're happy to be contacted: [E.G. EMAIL]
What we offer: [WHAT YOU OFFER]
How we sound: [E.G. FRIENDLY AND PLAIN]

Please:
1. Say whether it really has gone quiet, based on my dates.
2. Give a few possible reasons it stalled. Label them as guesses, not facts.
3. If they've said no or asked us to stop, say so and don't write a message.
4. If we owe them something, the first message should deliver it.
5. Otherwise, write one short, friendly message and one optional follow-up, with when to send each.

Rules:
- Use only the facts I've given you. Don't invent reasons, discounts, deadlines or new offers.
- No guilt-tripping or false urgency.
- Mark every message DRAFT. I'll read each one and send it myself.

Example input

A made-up example of what the brackets might say.

What's happened: call on 10 June. They replied on 20 June asking for a phased option. We've sent two emails since. Last heard: 20 June. Gone quiet means: 3 weeks. Concerns: no time to start in July. We promised: a phased option, not sent yet. Said no: no. Contact: email. What we offer: bookkeeping set-up for small studios.

Tips

  • Check your own side first. Often it's gone quiet because we still owe them something.
  • If the nudge gets no reply, close it in your records and move on.

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