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Inquiries and follow-up

Spot what's missing from an inquiry

The fewest questions you need to ask before you can help.

Best for
Owners and anyone who answers inquiries
Est. time saved
30–45 minutes per review
Works with
ChatGPT, Claude and Gemini

When to use it

  • An inquiry is too vague to quote or book.
  • You want to ask the right questions once, not go back and forth.

When not to

  • To guess the missing details, or to turn someone away because something's missing.

What to have ready

  • The inquiry, in their words
  • Who you work for and who you don't
  • Where you work
  • What you need to know before you can quote or book

The prompt

Fill in the [BRACKETS], then paste it into ChatGPT, Claude or Gemini.

› the prompt
You're helping me work out what's missing from an inquiry before I reply. Don't contact anyone.

The inquiry:
[PASTE THE INQUIRY]

About my business:
- Who we work for: [E.G. OFFICES AND SHOPS, NOT HOMES]
- Who we don't work for: [OR "NO LIMITS"]
- Where we work: [AREA YOU COVER]
- What I need to know before I can quote or book: [E.G. ADDRESS, SIZE OF THE JOB, WHEN THEY NEED IT]

Please:
1. List what the inquiry already tells me.
2. List what's missing or unclear, and why each one matters.
3. Give me the fewest questions I need to ask, most important first. Skip anything I don't need yet.
4. Write a short, friendly message asking those questions.

Rules:
- Don't guess the missing details. Missing isn't the same as no.
- Don't ask about anything personal that has nothing to do with the job.
- Mark the message DRAFT. I'll check it and send it myself.

Example input

A made-up example of what the brackets might say.

The inquiry: "Hi, we need our air conditioning looked at, ideally regularly. Ben, print shop in Headingley." Who we work for: businesses only. Who we don't: homes. Where we work: Denver and Aurora. What I need: address, number of units, one-off or regular, and when they need it.

Tips

  • Add these questions to your inquiry form, so you get the answers the first time.
  • If the same thing is missing again and again, your website probably doesn't explain it.

Reply to a new inquiry

A quick, friendly first reply to a new inquiry, using only the facts you give it.

Open prompt: Reply to a new inquiryEst. time saved: 20–30 minutes per reply

Want prompts built around your business?

Our AI Tool Audit finds the jobs worth handing to AI, and writes ready-to-use prompts for your top three.